50% Off Delivery On Orders Over £500 25% Over £350
Kent - Tel 01322-787312
London - Tel 020-8698-4064
Ordering & Delivery
We deliver our products to most London postcodes and South East region, and nationwide for Durapost and Timco products. You can check your postcode and delivery cost by clicking this link OR using the estimate button just before you checkout.
We offer free delivery on post-able and courier shipped orders that value over £100.
Once your order has been placed, you will receive a confirmation email detailing the order reference, the items ordered, and the delivery address.
Depending on how you have chosen to pay, We will contact you after placing your order to take payment and/or arrange a delivery date with you.
Of course! Providing that we have delivery slots available for that date. We would strongly recommend placing your order in advance if needed for a specific day to avoid disappointment and said slots being taken up, especially during our peak season.
We usually have a turnaround of 2-3 working days depending on product and delivery location.In some cases even shorter time depending on location.
Courier shipped orders are usually delivered within 3-5 working days from purchase.
No, our delivery is kerbside service so we will place it in front of house or a driveway even if you aren’t home and will take a picture to confirm we have delivered your order to your property.
We only offer kerbside delivery and we are not able to take goods through your house under any circumstances. This is due to insurance reasons.
Yes you can arrange to collect your order from either our Northfleet or Catford branch.
We advise to call before hand just to confirm we have suitable stock levels to avoid disappointment.
Yes, you are able to change details on your order. Please contact our customer service team on 01322 787312 as soon as possible and we will be happy to help with any changes you require.
No, it's entirely optional whether to create an account on our website or not. The advantage is purely that checking out future orders with us is quicker if your details are registered with us.
We adhere to strict policies regarding your personal details and will not share them with ANY outside company without permission, and will never store payment details.
We're sorry to hear that you are having difficulty placing an online order, we have made our website as user friendly as we possibly can, However we understand some times it can be daunting and are more than happy to assist you or take your order by telephone, please visit our Contact Us page for more details
Yes certainly, please call our friendly team on 01322 787312 and we will be happy to take your order over the phone.
However due to the high volume of calls during our peak season, it may be convenient to place your order online and we can call you to discuss details.
On the rare occasion you have placed an order and an item is out of stock, we will call you to advise you of this and inform you of when the item is expected to be back in stock. You will have the option to wait for this item, change to an alternative product or choose to be refunded.
If our website says a product is sold out, you will not be able to place an order for said item, however this is very rare for goods to be out of stock and would recommend contacting us to discuss alternatives.
This very rarely happens; however, in the unfortunate instance it does, please call our customer service team on 01322 787312 and we will liaise with you to offer a suitable solution as soon as possible.
Please contact us and we will be happy to discuss pricing on purchasing large quantities of products.
Your shopping basket is visible in the top right hand corner of our webpage, there is a small cart/basket icon. Click on this and it will take you to your shopping basket contents and can estimate delivery costs (as long as you have already added something to your basket!)
You can call our office number on day of delivery and we should be able to give you a rough ETA of when to expect your delivery.
Our fleet is made up of 3.5 TON and 7.5 TON vehicles. Do please contact us if you have any concerns or issues regarding access difficulties.
You MUST notify us of any access restrictions before delivery as any charges incurred will be passed on to yourself.
We're sorry to hear that you are not 100% satisfied with your order. Please contact us through the form on our Contact Us page, reach out to us on our WhatsApp business number or call our office and one of our customer service team will directly try to resolve your issue.
Product Enquiries
Yes we have branches in Northfleet and Catford that you can view products, However as both are working yards,
Our Northfleet branch is open:
Monday to Friday: 8am - 5pm
Saturday: 8am - 12pm
Sunday: Closed
Our Catford branch is open:
Monday to Friday: 7:30am - 4pm
Saturday: 8am - 12pmSunday: Closed
We are closed over Bank Holidays
Most of our products come with a warranty, but this varies depending on the item. Please contact us for more information.
Most fences or other means of enclosure are exempt from requiring planning permission. However, there are limitations to this exemption, which will bring the fence or other means of enclosure under planning control.
Please see below or see our blog on Garden fence height rules in the UK for front and back garden
Planning permission will be required for the following:
- All fence or other means of enclosure which is to be constructed adjacent to the highway if it will be more than 1.0m in height.
- All fence or other means of enclosure which is to be constructed anywhere else (for example between two properties) if it will be more than 2.0m in height.
- All fence or other means of enclosure which is to be maintained, improved or altered resulting in an increase of its height above 1.0m adjacent to the highway, or 2.0m anywhere else.
- All fence or other means of enclosure of any height within, or surrounding, the curtilage of a Listed Building.
- All fence or other means of enclosure of any height if required by a condition on an earlier planning approval (this is quite common on “open plan” housing estates).
- All fence or other means of enclosure being constructed to extend the garden area of your property (for whatever reason) whether or not the proposed fence or means of enclosure requires planning permission.
- Any regulation that is detailed as ‘adjacent to highway’ is interpreted for this purpose as meaning within 2m of a highway. This includes any road used by vehicular traffic and any footway alongside such a road.
- A condition imposed on the planning permission for your property may prevent you undertaking your proposal without first securing planning permission, please check with your local council. (The removal of permitted development rights).
- Where the ground levels on either side of the fence are significantly different, the height should be determined from the lower ground level
- Visibility at the entrance to a drive is important in road safety terms, especially for pedestrians. A fence or wall on a side boundary can easily obstruct visibility into or from your own drive, or your neighbour’s access.
We accept no liability for the accuracy of any information supplied in this customer notice and you are always advised to seek professional advice. The information has been sourced from an English council. Welsh and Scottish rules and regulations to planning permission may vary, contact your local planning office for more information.
Payments and Refunds
We accept all major debit and credit cards, as well as PayPal and Google/Apple Pay. You can make payment via invoice or bank transfer for larger orders. We also accept Cash On Delivery however we take a deposit to secure the delivery cost.
Unfortunately we do not accept American Express.
Yes all of our prices include VAT.
Very secure. We take online security and your data seriously and employ the latest security measures and standards to keep data safe and secure. We also work with the leading global providers of payment systems to maintain the highest levels of financial security.
When you pay for your purchase online, you can be sure that your payment details will be safe and secure. We use an established and trusted secure payment provider.
The moment you give us your card details, you will see a padlock in your browser window which tells you that you have entered a secure area. Once you submit your details, they will be encrypted before they leave your computer and then remain encrypted until they reach our payment provider. They then pass the payment onto us.
If your order has not yet been delivered and you would like to cancel your order, contact our customer service team via telephone 24 hours before the day of delivery in order to stop the delivery arrangements (paperwork, loading the vans etc). Please note that if the goods have already been dispatched then charges may apply.
If you have received your item and wish to discuss a return, please contact us as soon as possible. We will be able to discuss any issues and investigate any possible charges (see below).
Returns require goods to be returned back to either our Northfleet OR our Catford branch. In certain situations, we may be able to collect goods IF our van is in the area and is able to incur the weight of the items, However a charge will be incurred. Neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. Once goods have been returned, we charge a 20% restocking fee and will refund the same method as goods were paid.
We do not except returns of any of our concrete products.
See our Terms and Conditions page for more detailed legal information regarding the returns and cancellation procedure.
Once items have been returned to either branch and checked by our staff to confirm the item(s) are satisfactory condition, we will begin the refund process.
Processed refunds via card and bank transfer can take up to 5 working days dependant on the UK banking system.
Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Installation
Yes. You can contact our installation team and discuss your needs with them where they will be provide you with options and prices for installation on all products. Installation will be carried out by expert fitters that specialise in installing the specific product you order.
Installation costs vary according to your chosen products, area space, services you require and the work you request our team to undertake. You can contact us on our dedicated WhatsApp business line and discuss it with our team.
No. Instead we ask you to send over pictures and/or a brief video of the area detailing what you would like us to do, to our dedicated WhatsApp business number and we will happily talk through the process and quote you from there.
Please note: The information provided on these pages is for guidance only and does not affect our terms and conditions.
